Articles Tagged ‘Social Media’

To HIMSS, or not to HIMSS, that is the question.

For those of you who have never heard of HIMSS, you are not alone. My family often asks me, “What is HIMSS?” The follow-up questions are typically, “Does HIMSS have a sister conference called HERS?” Ha ha. Very funny. “So, why are you spending so much time on this HIMSS thing? When is it over?”

For those of you involved or remotely involved with health technology, health IT or you’re a healthcare provider, you stand a good chance of knowing what HIMSS means and what it’s all about. And you’re probably chuckling to yourself as you’ve probably heard these questions a few times before.

HIMSS, which stands for Health Information Management and Systems Society, formerly the Hospital Management Systems Society, is a Chicago-based “global, cause-based, not-for-profit organization focused on better health through information technology (IT).” HIMSS states that it “leads efforts to optimize health engagements and care outcomes using information technology.” Founded in 1961, HIMSS “encompasses more than 52,000 individuals, of which more than two-thirds work in healthcare providers, governmental and not-for-profit organizations across the globe, plus over 600 corporations and 250 not-for-profit partner organizations that share this cause.”

At its annual conference, more than 1260 companies will exhibit in spaces larger than your average size home. Some companies design their exhibit booths to feel like you’re in a home, complete with fireplaces, comfortable leather sofas, coffee tables, vases, flower arrangements, decorative drapes and yes, cappuccino machines. Other companies even set up a fully-stocked bar in their exhibit booths that open promptly for happy hour – with lines of thirsty conventioneers making their rounds through the hall before descending on the multitude of company-sponsored after-parties.

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Why It’s More Important than Ever to Create Exceptional Customer Experiences

One of my favorite bloggers and authors, Brian Solis, recently wrote a book, [What’s the Future] of Business: Changing the Way Businesses Create Experiences. For those of you who may not know Brian Solis, he’s a [really smart] digital analyst, sociologist, and futurist who is globally recognized as one of the most prominent thought leaders in new media. For the social media gurus out there, he has 179K+ Twitter followers and 23K+ “likes” on Facebook. That’s pretty impressive.

Brian’s latest book is a fascinating read about how businesses need to “start creating and nurturing incredible and shareable experiences for your customers from the moment your brand touches them.” He boldly states, “The future of your business depends on it.” Of course, much of Brian’s work relates to what many of us in the government contracting world refer to as the “commercial sector” – that whole body of business outside the federal government.

However, I couldn’t help but think about how the government services industry could benefit from his approaches to customer experience. He asks, “Is your company equipped to change with your customers? Is it ready and able to create meaningful experiences that keep them hooked? If not, it’s time to recognize how customers are not only changing but also how they’re sharing experiences about you and your competition.”

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